Too bad…nice shoes. I think it was the material that both pairs of shoes were made out of and they were both about four years old but not worn that frequently. Ahh ha!
Stumbled across this review while searching the web with no luck for ecco heel replacements. When I got to my car I realized one of the heel tips had completely disintegrated.
I mean, I could understand a rare incident of this happening, but between then and walking into my door the OTHER heel tip also disintegrated. Wow… So I had a pair of eccos in the closet for a couple of years. They are basically new.
I was at a work meeting and looked down and realized I was in a pile of what looked like dirt — yes it crumbles to that extent, pieces like dirt. Found this website. I thus post my story. Will contact the company but not too hopeful about the response. Something missing in this thread ae the model names. These eccos are different, some kind of oxford model?
I dont know… I may actually buy seawalkers again because theyve always been great. But this model…… no……. Took it back to Nordstroms, they said mail it to Ecco. Mailed it to Ecco and they returned the shoes without any notes or comments. Ecco did nothing. Nordstroms says mail it to them. Let me add my name and story to this long list of sticky Ecco shoe bottoms — same story as many before me; I pulled these out after a few years, uppers looked fantastic.
High priced garbage…. All stories are all too familiar. My Via Spiga boots with platform soles fell apart as I stood during midnight mass on Christmas eve. I could barely focus on mass thinking about how I would leave the pew to get out of church.
First time to wear the boots after buying them several years before. Upper boot looks great! Soles disappeared in sprinkles on the ground as I walked to my car. Has anyone had this problem with Via Spiga shoes before?
Had same problem with pair of Clarks mules before. Tossed those out. Want to complain to company about these. Is this company connected to Ecco?
Agree that the shoes are high priced garbage!! I have had many pairs of Ecco Track walking shoes and boots over the last 15 years. My work means getting on and off backs of lorries and leather soles are dangerous. As the first pair were looking scruffy put the new ones on for our Chistmas walk only went a couple of miles, all the pimples on sole coming away and sole all sticky.
Hope Ecco are going to do something about boots uppers are brand new but when you turn them over Urrrgg! After reading these reviews, I see that I am not the only person with the problem of the soles disintegrating. I have a new complaint, however. Shortly after purchase I noticed big chunks of the soles falling out.
After about a year, the soles began separating from the shoes. I was never given a satisfactory answer as to why they were repaired in the first place, so I will be filing a complaint with the BBB. They also referred me to a company in CA called Newsole which said they could repair them. Needless to say, I will never purchase another pair of Ecco shoes again. Some comments I understand but how long do people think shoes last?
If a shoe lasts more than 3 years its a major plus in my opinion. Bought a pair of ECCO loafers a few years ago. Wore them sporadically, at least 25 times per year.
No more Ecco for me. I wore a pair of my work shoes retired in , but these had been worn very few times when I had travelled miles to attend a committal service. The soles disintegrated just as others have reported. As my feet have stayed the same size for years, I have a large collection of occasionaly worn shoes, and this was the first pair that had disintegrated. However, the same happened the following week when I put on another pair I used to alternate pairs of shoes at work. This is a shame as they are so comfortable.
Just bought a never worn pair of Ecco shoes, still in the original box, but at a flea market in Amsterdam. I bought them because my trainers were wet from the rain, so when I put them on to my surprise they started to disentigrate , they lasted a couple of minutes. I have had Ecco shoes that I have bought from their store and have been very happy. They are expensive and obviously not reliable. My pair disintegrated after about 6 years too, both shoes were split at the ball of the foot where most flexing occurs and one heel just cracked off.
They were only used for nice occasions and still had lots of tread left. The leather uppers were still good so I had a cobbler put some vibram soles on them and expect them to last at least another decade. Another person with a beautiful pair of Ecco shoes that are worthless. Not so much any more. Went to polish the lovely uppers yesterday and found the soles cracked in the middle, side to side. Not even 2 years old. Amazing the number of quality retailers who give these shoes such glowing recommendations.
My husband just took his Ecco shoes out of the box,he brought them a couple of years ago but never has worn them, found the soles were sticky. Wanted to take them on a trip. Glad I found this site he could have been walking around in shoes without soles. But the shoe bothers the heel from first time trying. It is totally intolerable even when wearing for one hour in the house.
The insole is leather and is tough and hard at the back and the colored plastic part at the heel has deformed the inner shape of the boot in the back part, caused it to have a bumpy part inside the boot which bothers a lot.
I go mountain climbing very often. It has been 15 years that I only use ecco hiking shoes and they have always been perfect.
But this time the design has a problem. It is totally unusable. I bought both pairs on EBay several years ago. These are somewhat unique in that the World Class Saddle is the only golf shoe they make with a leather sole. Well, last year one pair was getting pretty well worn and I wanted to get them resoled. It was then that I learned that these shoes are not able to be resoled. One of the reasons to buy a leather soled shoe is that it can be resoled.
Why do the laces last longer than the soles? I bought sandle from Ecco in the mississaga and as we know Canada has short summer and this year when I tried to wear them the stiches came out.. I called Ecco company in the Toronto they told me sent the shoes and we will refund your shipping cost and we will replace it with new one…once they recieve my sandal they said we are paying for your shipping cost and we do not have the same size and style of your sandle you must take anothe shoes…and I found Ecco Retailer in Eaten centre which had the same size and style but they did not willing to get from them and they sent me back my defective sandle..
I do not understand what is warranty and what is the point of the buying shoes and not wearing it.. I undrestand wears and tears but this is a first time observing such a defect. I took the shoes to the store and I explained my concern regarding this defect, a rude lady at the ecco store accusing me that I used the shoes a lot and that is why it has been cracked. I used my Nike training shoes for three years for training and I have never seen such a thing or any other shoes that I bought.
Anyhow, I contacted the customer service in Denmark by e-mail and no respond, after my second e-mail they said that it will be forwarded to Swedish customer service and I still did not get any response after two weeks. Very expensive shoes and I paid for the quality which is not there so ecco shoes not worth investing since you can buy another brand with better quality…I personally was a big fan of ecco shoes but now I am very disappointed and I would never deal with this brand anymore since there is no good customer service and guarantee that I expected from the ecco.
I nearly fell when I got off my car yesterday morning. A big chunk of my left ECCO rubber sole came off causing me to lose my balance. A couple of steps further to my office, the same thing happened to my right shoe. I think the grooves on the sole went too deep causing pronounced weak points This pair of ECCO was about 18 months old and I wore them in rotation among 9 other pairs of shoes. Two pair with sole problems. As if I had stepped in an acid bath. Had them resoled at my cost and are not the same.
Made in China. No manufacturing quality control. Ecco needs to join the 21st century in managing their nose picking manufacturing partners. I have a third new pair that I will start wearing tomorrow. Great design, horrible manufacturing and quality control execution.
I had a pair of Ecco dress shoes in and I had the same problem. At first the front end of the outer sole disintegrated and then the heel part fell apart in big chunks. I had never a problem with Ecco shoes until that pair. I wished I had contacted the company for a refund. Had Ecco hiking boots resoled by Ecco a few years ago, have not worn them since being resoled.
I put them away a few years ago and when l took them out to wear them to a funeral the souls started to desenigate by leaving hunks of black pieces all over the floor. My Ecco shoes failed after 1 year. Big hole dropped out in the middle of the sole.
About as big as the hole in my wallet when I purchased these shoes! Sent them to the Ecco repair facility Nu-Shoe. Poor shoes, poor grammar, and poor customer service.
Thought my insole was inserted incorrectly until I looked down and saw my heel. Split along the side and crumbling on the inside. Whatever plastic they are using in the sole seems to disintegrate over time.
Wish I had checked the internet for posts like this one prior to throwing them in the trash. I just goggled this issue seeing if I was the only person having similar problems. My Ecco oxfords that I have had for years and wear to dress events and to the office. I own about pairs of Ecco and have bought them for some time.
They are expensive but the comfort has always taken me back to them. I am now concerned. I will follow up with there reaction after my visit. Lightening strikes again. I posted my experience with 2 pair of Ecco shoes in Now, a 3rd pair has exhibited the same condition. I could send them back, but why bother as Ecco customer service or what-ever they call themselves will stone wall just as so many above have experienced.
I wonder if the pro-golfers who endorse the product are aware of the problem? Of course, they are getting paid to wear the shoes and apparel with the corporate logo. No doubt, if they have a problem they get a quick replacement with no questions asked! Where is Consumer Reports when we need them? Thought: contact your State Attorney General Consumer Affairs and make them aware of the ongoing product failure.
Just wanted to say, though, that I have owned only two pairs of Ecco Trekkers and never have had a problem with either. Came across this thread as I was looking to send my other pair out for re stitching on the uppers, considering sole replacement for normal wear from pronating, again, not their fault. One technical comment that I would offer: a woman up thread said that she thought it was BS when an Ecco customer rep said the problem was from oxygenation. However, it is something of a design flaw if it happens in normal use, say under three years.
Six years? Living on borrowed time my friends, living on borrowed time. Ecco shoes soles dissolved not because of wear but some kind of chemical reaction with the manufacturing process.
I like the style and comfort but to get a partial credit for shoes that have been worn two time is not a good deal Also when the soles dissolve it creates quite a mess where ever you walk plus in certain situations flopping soles on your shoes could be embarrassing. This is two pairs that this has happened.
There will not be a third:. I just had my Ecco Gortex Boot soles fall apart. I have never experienced anything like it.
Very disappointed. No more Ecco shies for me. Just had another pair start to fall apart-this is really maddening. Going to get some expandable insulation in can and correct this problem. Who ever the chemist was who came up with this formula is an idiot. Will never buy any of their products ever again. My wife and always buy expensive shoes and have allot of Ecco shoes. They all seam to have the same problem with the heel. Just this month alone we both have had a pair of shoes come apart. When the heel of the sole comes apart it becomes difficult to walk.
If you buy Ecco shoes and wear them you better bring an extra pair of shoes. Most commonly found with trekking or other outdoor boots as they are rubber heavy and left in cupboards much of the off season.
The protection is spray on sealant before you have a problem — you could try it when the issue has started but I doubt it will fix might slow the rot. I lost many pairs of military boots in some digs and none in others so trick seems to be storing them in airy dry areas. Irony is what is good for the rubber might be bad for the leather mild sunlight for example. To all above and to all who shall read. ECCO is by far one of the best companies I have ever dealt with.
Costumer Service! Flat out, hands down, above all expectations. The best. No, I do not work for them but would love too if they take half as good of care as they do with their customers. I have never really bought a pair of their shoes for myself, see what I do is buy from second hand stores and sell on-line. It started when my customer complained with this problem, so I researched it.
It took me 5 min. The last ones I got online using the voucher was on Dec. They were closed so I had to use my credit card to pay for them but still there was an area to plug in coupon code, which I did. They charged my card but ended up returning it because of my voucher. I called in Jan. Their response… Do not worry Mr. WOW Really? Nothing is perfect nor meant to last forever. I would much rather a better then average product with far great customer service then a super high end product with less then average customer service.
Thats how I model my business. Big prop -up ECCO……. Ok folks; I paid full price for my shoes that later fell apart, can I get a voucher for a new pair of shoes Ecco? I have the same problem as described in the article. Does anyone have the email address of one of the executives? I purchased a lovely pair of shoes about two years ago and am so upset as the soles started disintergrate and the uppers are like new I always buy Ecco shoes as I think they are the best what am I suppose to send them back or take them to the Ecco shop in Cork where I bought them or will you pay to get them repaired I did inquire about having them re soled and they would cost twenty euro I can not live without them.
Kind regards, Nora May O, Sullivan. I have purchased at least 25 different pairs of ECCO shoes over the past 18 years. Initially these were great shoes. I wore several pairs out and continued to purchase new and different models. Unfortunately I discovered that various models of these shoes have a major problem as the soles of the shoes self-destruct even with little wear.
I have spent a small fortune on these shoes. The company should have solved these problems long ago. We bought our stepson a pair of used Ecco oxfords that completely fell apart on the job, with chunks of the sole falling off. Four pairs of Mephisto and countless hiking shoes LL Bean, Danner, Columbia have never given me these problems, even with years of use. Big volume on-line retailers are enabling this corporate behavior by continuing to sell their Chinese crap.
I had the disintegration issue with a pair of Ecco shoes recently. We buy Ecco when Nordstrom has their half-yearly sale and store them until we need them. Great way to never have to pay full price for good shoes. This one pair was pulled out of the closet with both heels falling apart and leaving a sticky, tar-like substance on the floor and the other shoes next to them.
Called Ecco about it, they sent a pre-paid mailer bag with no questions asked. Within a month of returning them I received a voucher card in the mail for an incredibly generous amount, for use on their on-line store. The fact that they took care of this issue without question says a lot.
Sent two pairs back last year. Never recieved them back. Ecco sent expired gift card and will not honer or return my shoes. Polyurethane, which makes the shoes so comfortable, needs to have air go through it to keep it fresh. Wear your shoes! If you buy a car and let it sit it will eventually not work!
Nothing lasts forever, and there are bigger problems than your shoes falling apart from you not wearing them, like starving kids and earthquakes.
I bought a pair of Ecco shoes for my disabled daughter because I thought they were a quality brand. When I got them out after summer I found the soles have disintegrated although the rest of the shoes are OK. This is my second pair of that particular boot. The first pair served me well for six-and-a-half years.
I had walked many hundreds of miles in them before they gracefully wore out: no catastrophic failures in mid-trek. But I had no such luck with the new pair though. I had walked less than 20 miles in them over a three-week period when I discovered that the metal D-rings for the laces on both boots had started tearing through the leather loops that hold the rings.
I then checked my 6-year old pair and found that they were perfect in that respect. The stitching, the leather and the feather, the D-rings, hooks, lacing, etc. I showed them my old pair and they immediately accepted that the new boots which are identical to the old ones — Ecco Track II, Art.
Both the older and the newer pair which I only wore occasionally disintegrated and the sole completely separated from the leather as described in countless other cases above. Fingers crossed. Another tale of Ecco soles disintegrating: I have owned and loved Ecco shoes for decades. Then about years ago I bought a pair of Ecco sandals. I already owned one pair that worked fine for me but sandals do wear out faster than shoes in my experience.
So I bought another pair at a big discount more than half off as a backup for that day when needed. I forgot about them and re-discovered them less than a year ago and started wearing them because it was indeed time to replace my old pair.
Less than a year later the soles have started to disintegrate just like all these other tales of woe. But how do I prove that? Any other equivalent, reliable brands you recommend? I totally agree with the main story. The ECCO shoes disintegrate even if properly stored. The company did not help me at all. All of my seven pairs of shoes are now lost and the local store only agreed to refund me only for one shoes.
I had 2 pairs of Ecco boots fall apart. Different reasons…. Second pair the rubber soles just disintegrated. This is not normal, and I rotate my shoes between rounds. Found this Website with 33pgs of similar issues. Called ECCO and they are sending a mailer to return. Crazy stuff! I feel like Good Year Tire should help with retreads! Good luck to all. This happened to me yesterday, October Then I panicked thinking my feet were contaminated from being within the shoes and I wondered what do I wash my feet with to save from acid and the thought to call came into play.
I wonder what he was really thinking. Im about to board a flight and noticed my hardly warn ecco shoes are disintegrating. I have no spare shoes. My dest8nation is an hour away. Not sure whether to go baco home or look for a shoe shop after the flight. I will never buy this brand again. The sole literally disintegrated.
The leather is cheap and wrinkles…since these shoes are manufactured in China.. I had a pair of Ecco black dress shoes for about 6 years. I wore them often because they were so comfortable. Then the sole started cracking. I asked in an Ecco store about fixing them. Instead they gave me a brand new pair for free!
That far beyond what I would have expected. A great shoe from a company that is serious about supporting their products. I bought a pair of black Ecco Shoes 3 years ago at the Ecco Headquarters in Bredebro, Denmark and barely wore them, using them at work only for a few months, when I noticed a few weeks ago that the soles are crumbling away, disintegrating and breaking away from the actual shoe!
I live in Myanmar though where the climate is hot and humid, so I thought this might be the cause. So he used a special glue to try to fix them. Hopefully until I travel back to Europe in 6 months…. Iwaited a week to hear from Ecco. Bioms do not need replaceable studs the studs out last the shoes. It is not ok that they are doing this. But to help you we have to receive the shoes here in our store, do you have any plans to come to Bredebro soon? My Ecco shoes desintegrated at our Christmas party at our club.
Left a hell of a mess on the floor before I relized that all the black stuff we saw on the floor actually came off my expensive Ecco shoes. Thru them right in the trash and spend the rest of the night dancing in my socks. Will never buy Ecco shoes again! Threw them right in the trash and spend the rest of the night dancing in my socks. My first ECCO sandals lasted to 7 years.. Next pair lasted 2 years, sole got worn by 1 cm, Next pair lasted 1 year. Last august I bought another one and it is already gone, sole worn out, started disintegrating.
My wife wore pair of women sandals twice last year, yesterday discovered that half of sole unglued just from being in drawer. Terrible, they were my favorite shoes, anybody found good new brand to replace?
In October I wrote about my disintegrating Ecco boots while traveling to Bhutan——thankfully they decomposed in the Shanghai airport and not on my trek. Equipment failure can really effect your trip.
I have never seen failure like this——disintegrating soles. After bringing this major flaw to the attention to Ecco USA.
I could box up the dead boots send them to Ecco for inspection——even if they offered a new pair, why would accept them. Or at the very least have a warning on the box. I bring this subject up again because my wife and partner contacted me today from Sri Lanka to tell me the same thing happened to her Eccos——they decomposed while she was walking——just like mine. With so many excellent shoe brands on the market, no one should have to go through this.
They can ruin your day, and a whole lot more. I too had the same experience and just threw out the shoes thinking it was due to heat and humidity in Florida. Recently we had some cold weather and I went to put on my leather ecco boots and found that the hard rubber piece on the bottom of the heel was coming apart in pieces. I will take these to the shoemaker for better material for the heels but I am disgusted because I have to buy good shoes for my odd feet.
My exploding shoe soles were quite expensive Campers worn several times and mostly living in their shoe box, I thought being cared for. I tired of them but as my sister desperately coveted them, I felt very very generous one day and gave them to her. She was thrilled. She took them out of the box, and the soles black polyurethane moulded heels just exploded like something from The Matrix. God what a pain in the butt. I been reading some of this comments well I had two pair of ecco crumbling,two pairs of Italian shoes rubber sole same thing and today a pair of timberland the rubber sole just cracked and fell off on both shoes.
Just happened to me also. Expensive Ecco dress shoes worn only twice. Off to buy something different. The soles on my 6 year old Ecco shoes just crumbled under my feet last night on my way to a restaurant. Only about half of the soles are left after walking about a mile. Very interesting experience. These shoes were about six years old and worn about 50 times. Fortunately I am in the medical field so I just put surgical shoe covers on them.
They are about 8 years old and infrequently worn. I had this happen in a spectacular way with both my Windsor and Windsor Tie models.
I called the US customer support line today , and they are sending me a prepaid bag to collect the shoes. It will take a couple of weeks, but many of their casual shoes will. It should be noted that many ECCO shoes, particularly their golf shoes, are made out of yak leather. Yak leather is strong and flexible but does not stretch significantly.
Depends on the model. Most of them, you would. Clarks and Rockport can also be compared to them. ECCO, however, is more durable. As far as boots go, ECCO is more durable, comfortable, and breathable. The casual ECCOs are more comfortable and stylish. However, Clarks may be more budget-friendly. The shoes themselves are fairly on par with each other but Cole Haan has better customer service policies. ECCO manufactures their own Foam Cleaner that you can use with temperate water and a cloth or a brush to rub into the shoe surface with circular motions to get rid of stains and dirt.
After you do so, place a small cotton towel in the shoes to absorb moisture and change after one hour. Leave it to air dry. ECCO also makes a waterproofing spray that you can use to add a protective coating against the rain, moisture, and dirt. Put on a second coating if needed and leave it to air dry. There have been some complaints that ECCO shoes and soles disintegrate easily. ECCO, to their credit, are quick to offer refunds and replacements. ECCO has researched the issue and found the problem was Hydrolysis.
Hydrolysis damage happens when moisture builds up in the thousands of air bubbles that are found in polyurethane soles. This has happened in less than one percent of ECCO shoes and most frequently happened with some of their older styles. Because Ecco shoes are often made with a direct-inject polyurethane sole it is not possible to resole these shoes.
The leather comes from Himalayan yaks and the shoes are made to suit the natural anatomy of the human foot. They shed moisture easily and are quite breathable. The shoes come with a good deal of special features.
Whether they are really worth it is up to you. These elements make their shoes exceptionally comfortable and supportive for your feet. Another brand that create shoes with PU sole units are Legero , who make gorgeous trainers and boots with superb comfort.
One of our own exclusive brands IMAC create superior leather shoes with cushioned lining and hard wearing polyurethane soles. The construction and materials used in the majority of ECCO Shoes mean that they are immediately at an advantage over many other brands, in terms of longevity. One of the main reasons for the hard wearing credentials of the brand is their consistent use of direct injection polyurethane soles. This is a major component of the cost of the shoe, but creates an extremely strong bond between upper and sole, as well as standing up to an immense amount of wear and tear.
The really clever thing about this type of construction is that makes it wears well but does not compromise on comfort — after all a concrete block could be seen as hard wearing. Injection moulded styles are also lightweight, soft and supremely flexible. ECCO are known within the trade for handling the full product supply chain — owning everything from farm to factory.
They create and manufacture their own leathers, mostly used in footwear but also supplied to high end designer handbag makers, which is testament to the very quality of their leather craft. Leather is a fantastic material and with proper care, is one of the most durable upper materials available in footwear today.
This has become a major marketing area for ECCO as a brand, and rightly so given some of the beautiful leather products they create.
However, you may be wondering does good quality leather make shoes better, or more hard wearing than any other brand? The answer is that it certainly helps. Ultimately a higher quality leather will look great for longer. Everything from the dye process to the leather splitting process in manufacture contributes — with deeper colours, stronger not necessarily thicker leathers that have been split fewer times, the upper of a shoe will last longer and be easier to care maintain covering scuffs.
Known for their comfort, support and style, it comes as no surprise that ECCO shoes are often recommended by podiatrists. The built in support around the arch and the heel, along with innovative design and materials make their shoes a very strong contender and we very often recommend a them to our customers in stores. The well-placed support encourages your feet into the correct natural alignment, whilst the removable insoles offer room for additional orthotics if required.
The most important thing, is to find a style and a size that is really well suited to your own foot shape. Even the best designed shoes, with the finest materials, can be a bit hopeless if they are not the correct size for your foot.
Hotter are a British brand and manufacturer, best known for creating high quality replications of styles that are known and loved by many. Their shoes are sometimes made in wider width fittings, offering exceptional comfort.
Many of our customers will reach for Hotter when looking for a high quality comfort shoe, and the brand often features in shopping our guide for the best shoes for bunions. Hotter manufacture their footwear here in the UK and their factory is based in Lancashire.
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